We all know the saying “customer is king”. It’s a motto that was popularised within the retail industry, but today holds water for pretty much any industry you can think of. With this move to a customer-centric world, developing any new product or service without a clear understanding of your customer’s needs is like serving the perfect steak at your dinner
Often, when business analysts start projects, they are required to define the scope of work that will be involved in implementing a new system. One way to do this, is to draw up a context diagram that graphically illustrates the full scope of the system. What is a context diagram? This is a simple but powerful tool that clearly shows the system
Analysis paralysis is defined as a state of over-analysing or over-thinking a situation to the point where a decision is never made or action is never taken. Sound familiar? With growing pressure to get things right the first time, many businesses are finding themselves in this difficult situation when evaluating new initiatives. But there are ways to avoid the analysis paralysis
Following a technology agnostic approach means that as a business you are unbiased towards the use of any specific technologies to solve your business problems. In essence, it supports the notion that there is no one single fit for a particular problem and that there are of course many ways to skin the cat (so to speak). But why is this important?