Analyze Consulting was approached by a hospital trust to assist in improving process efficiency at a South African tertiary hospital. The trust works closely with the hospital by providing funding for projects. The hospital hoped to improve the quality of service delivery throughout its clinics by applying practical, cost-effective solutions to problem areas. To achieve this, Analyze Consulting assisted them in identifying major areas of inefficiency, the root causes of these inefficiencies and solutions for improvement. Valuable insights were revealed through data collection in the form of surveys and interviews which provided management with focus areas for improvement. Read the Case Study on “Improving process efficiency”.