Improving Client Service Levels

Understanding roles and responsibilities to create an optimal organisational structure.

Analyze Consulting was approached by an organisation that was considering re-organising their client facing teams. The key problem at hand was poor client service levels and the business hoped to improve the quality of work and speed of response to client needs. To do this, they needed to clearly understand the roles and responsibilities of each client facing team. Analyze Consulting successfully assisted them in identifying roles and unpacking the scope of work performed by each team. Further insights were also revealed during the project which provided them a sound base for determining the way forward with reorganising the teams. A Case Study: Improving Client Service Levels

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