SUMMARY:
With this client’s annual review process stretching to almost 9 months each year and including all 700 staff members, both the HR and Finance departments expressed the need to review their current process to identify where there might be process gaps, creeping inefficiencies or unnecessary repetition.
THE ANALYZE SOLUTION:
We began by analysing the client’s ‘As-Is’ remuneration processes and then compiled each process into a detailed process narrative document.
We conducted process workshops with the impacted stakeholders to elicit process inputs, outputs, controls, decision points, timing, bottlenecks, redundancy and risks.
We then modelled the business processes to the agreed level of detail. Finally, we conducted review sessions for each process, provided recommendations and obtained stakeholder sign-off for each process.
All of the above resulted in an optimised, far more streamlined process.
THE OUTCOME:
By hand-over, the client was left with:
- A clearer and more accurate understanding of their entire process from start to finish.
- Clearly identified and well-communicated roles and responsibilities throughout.
- Full use of the process mapping documents and tools that our team had established, proving
particularly valuable as training aids for new staff. - The requisite skills and know-how to more quickly identify any future bottlenecks and/or
inefficiencies, and edit the process documents themselves accordingly.
The ultimate goal: to review and improve their annual remuneration review process in
order to ensure a more streamlined, optimised and well-managed approach.
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